Integrated Retail
David Affonso
Senior Vice President
Executive Chairman
Integrated Retail Portfolio
These results highlight the strength of our people and the resilience of our businesses as despite the challenges encountered during the year, across the portfolio our people found opportunities for growth and adapted to the rapid changes in customer preferences.
TT$
7,506m
Revenue
2021-2022
+8%
6,700+
Employees
790k
Square Feet Retail Space
9
Store Formats
60
Retail Stores
15%
RONA
2021-2022
+17%
32
Instore Pharmacies
TT$
534m
Profit Before Tax
2021-2022
+25%
780k
Square Feet Warehouse Space
61%
Contribution to Group Revenue
Revenue by Country
Trinidad & Tobago
37%
Barbados
25%
Eastern Caribbean
19%
Guyana
13%
Jamaica
5%
USA
1%
14
Distribution Warehouses
2022:
A Strategic Year
The Integrated Retail Portfolio comprises Retail – traditional food retailers with 60 modern retail stores encompassing multiple formats across 5 territories, and Distribution – leading full-service distributors of FMCG (fast moving consumer goods), pharmaceutical, cold and other categories of products.
Our Distribution companies are located in 6 territories, however, from our base in Miami, Florida, our distribution network touches every island in the Caribbean.
Across the region, Integrated Retail has enjoyed another strong performance, even as we continue to feel the effects of the pandemic and its resultant pressures on supply chains, coupled with global disruption caused by the conflict in Europe. The strategic focus of the Integrated Retail Portfolio continues to be the development of its retail footprint and the acquisition and expansion of distribution lines. Both of these endeavours are critical to maintaining our strong performance and ensuring our customers continue to enjoy the level of comfort and assurance to which they are accustomed.
We continue to focus on and invest in Customer Service Excellence as a critical element of our success. In 2022, both the Retail and Distribution businesses reaped the benefits of our customer-centric approach, recording strong performances in customer and supplier satisfaction and customer loyalty.
Our Dedicated Staff
A Force for Good in our Communities
In keeping with our mission of being “a Force for Good”, IRP teams have continued to be extremely active within the communities where we operate. Across the portfolio, we continue to support organizations and associations committed to health awareness, youth and social development, and environmental advocacy. Our employees also have a robust culture of volunteerism, giving of their time and resources in blood drives, soup kitchens and more. We even helped to blaze exciting new trails in 2022 by sponsoring the inaugural Women’s CPL, ensuring women can create a space and have a voice on the national, regional, and international field.
Massy Stores advanced the Nudge social enterprise partnership regionally through the provision of retail space, brand promotion and mentoring of entrepreneurs. In addition to our partnership with Nudge, our retail businesses continue to provide opportunities for small entrepreneurs to gain exposure for their products and brands on the shelves of our supermarkets across the region.
